Feedback Needs to Create Action

This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more.

Author Information

Clint Wheelock

Clint brings over 20 years of market research and consulting experience, focused on emerging technology markets. He was co-founder and CEO of Dash Network, an integrated research and digital media firm focused on the CX market, which was acquired by The Futurum Group in 2022. He previously founded Tractica with a focus on human interaction with technology, including coverage of AI, user interface technologies, advanced computing, and other emerging sectors. Acquired by Informa Group, Clint served as Chief Research Officer for Informa’s research division, Omdia, with management and content strategy responsibility, formed by the combination of Tractica, Ovum, IHS Markit Technology, and Heavy Reading.
Clint was previously the founder and President of Pike Research, a leading market intelligence firm focused on the global clean technology industry, which was acquired by Navigant Consulting where he was Managing Director of the Navigant Research business.

Prior to Pike Research, Clint was Chief Research Officer at ABI Research, a New York-based industry analyst firm concentrating on the impact of emerging technologies on global consumer and business markets.

Clint holds a Master of Business Administration in Telecommunications Management from the University of Dallas and a Bachelor of Arts in History from Washington & Lee University.

Related Insights
ServiceNow's AI Passport Closes the Agentic Governance Gap
October 15, 2026

ServiceNow's AI Passport Closes the Agentic Governance Gap

ServiceNow's AI Passport uses cryptographic credentials to verify AI agents' authorized scope, addressing a critical governance gap: 100% of banks use AI, but only 24% have governance frameworks....
Will AI Assistants Use Zendesk's Open Service Directory?
October 15, 2026

Will AI Assistants Use Zendesk’s Open Service Directory?

Keith Kirkpatrick, Vice President, Research at Futurum, shares his insights on Zendesk's Open Service Directory and whether AI assistant makers and rival CX platforms will adopt it....
Freshworks to Acquire Torii, Extending Freshservice to AI Spend Governance
October 15, 2026

Freshworks to Acquire Torii, Extending Freshservice to AI Spend Governance

Keith Kirkpatrick, VP of Research at Futurum, shares his insights on Freshworks' deal for Torii and why AI spend governance may become the next battleground for ITSM platforms....
Modal Hits $1B Run Rate: AI-Native Infrastructure's Breakout Moment
October 15, 2026

Modal Hits $1B Run Rate: AI-Native Infrastructure's Breakout Moment

Modal has crossed $1B in annualized run rate and raised $750M Series D at $15.75B valuation, with usage tripling in five months and 15x year-over-year growth, positioning the AI infrastructure...
LogicMonitor Makes Agent Governance a First-Class ITOps Discipline
October 15, 2026

LogicMonitor Makes Agent Governance a First-Class ITOps Discipline

LogicMonitor launched Agent Studio for Edwin AI, addressing enterprise governance gaps in AI agent deployment. The platform gives IT administrators centralized inventory, access control, and reliability management for production AI...
Wiz Brings AI Agents to FedRAMP High: CNAPP Becomes AI-APP
October 14, 2026

Wiz Brings AI Agents to FedRAMP High: CNAPP Becomes AI-APP

Wiz launched three AI agents in its FedRAMP High environment, evolving from CNAPP to AI-APP and delivering machine-speed security operations for federal agencies facing cyber threats....

Book a Demo

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.