Category: CIO & Technology Buyers

Is AI Ready for Real Work, or Are Enterprises Still Stuck in Experimentation?
July 4, 2026

Is AI Ready for Real Work, or Are Enterprises Still Stuck in Experimentation?

Most enterprises claim advanced AI maturity, but lack governance and deployment strategies. Leading organizations are moving from experimentation to measurable AI impact....
Lakebase and LTAP Challenge Database Orthodoxy, Are Monoliths Finally Obsolete?
July 2, 2026

Lakebase and LTAP Challenge Database Orthodoxy, Are Monoliths Finally Obsolete?

Databricks revolutionizes analytical platforms through Lakebase and LTAP, unifying transactional and analytical workloads. Research shows 73.6% of organizations are increasing spend, signaling a major shift from legacy databases....
Will SCE’s Wildfire Recovery Program Set a New Standard for Utility Crisis Response?
June 30, 2026

Will SCE’s Wildfire Recovery Program Set a New Standard for Utility Crisis Response?

Southern California Edison's $700M wildfire compensation program reveals why utilities must adopt enterprise AI for claims processing, customer support automation, and workflow orchestration at scale during disaster recovery....
Microsoft Unifies CX on a Single Dynamics 365 Data Model
June 29, 2026

Microsoft Unifies CX on a Single Dynamics 365 Data Model

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Microsoft's integration of agentic AI into Dynamics 365 unifies customer service, contact center operations, and...
Contact Center Silos
June 25, 2026

Zendesk’s AI-Native Voice Push Pressures Contact Center Silos as Voice Volume Surges

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Zendesk's AI-native voice platform is unifying contact center channels and breaking down operational silos, challenging...
Agentic AI
June 25, 2026

Salesforce’s Agentforce Help Agent Bets on Pay-Per-Resolution, Will Enterprises Trust the Model?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Salesforce's Agentforce Help Agent is reshaping enterprise customer service through autonomous agentic AI and outcome-based...
RingCentral's AIR Pro Bet: Can Agentic AI Redefine the Contact Center Stack?
June 25, 2026

RingCentral’s AIR Pro Bet: Can Agentic AI Redefine the Contact Center Stack?

RingCentral's AIR Pro expansion shows enterprise demand for agentic AI in customer engagement, as 56% of decision makers prioritize AI-driven CX and autonomous agents reshape contact centers....
Can Agentic AI Fix IT Incident Management, or Will Complexity Outpace Automation?
June 25, 2026

Can Agentic AI Fix IT Incident Management, or Will Complexity Outpace Automation?

Enterprise IT leaders struggle with hybrid cloud complexity. Agentic AI promises automated solutions, but reliability concerns, hallucinations, and data privacy risks hinder adoption....
Can U.S. Quantum Ambitions Survive Supply Chain and Workforce Reality Checks?
June 24, 2026

Can U.S. Quantum Ambitions Survive Supply Chain and Workforce Reality Checks?

Alastair Cooke, Research Director, Hybrid Cloud & Infrastructure at Futurum, examines how supply chain and workforce challenges could derail U.S. quantum ambitions despite aggressive federal directives and investment initiatives....
Modern Data Pipeline Design Is Now a Boardroom Issue, Not Just an IT Detail
June 24, 2026

Modern Data Pipeline Design Is Now a Boardroom Issue, Not Just an IT Detail

Modern data pipelines directly shape business agility, cost efficiency, and risk. Research shows 73.6% of organizations plan to increase spending on analytical platforms, signaling that pipeline modernization is now strategic....
Voice Agent Latency: Why Milliseconds Matter for Enterprise AI Adoption
June 24, 2026

Voice Agent Latency: Why Milliseconds Matter for Enterprise AI Adoption

ElevenLabs reveals that voice agent latency impacts enterprise AI adoption. With 56% of organizations prioritizing AI-driven customer experience, optimizing response times becomes a key business differentiator....
Can Zoom's Agent Architect Redefine the AI Agent Lifecycle for Enterprise CX
June 22, 2026

Can Zoom’s Agent Architect Redefine the AI Agent Lifecycle for Enterprise CX?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zoom's Agent Architect and Performance Suite transform enterprise AI creation, deployment, and optimization with outcome-based pricing and...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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