Enterprise Applications

Enterprise applications are essential for modern organizations, spanning categories like CRM, ERP, Project Management, HR, and Analytics. Generative AI is transforming these tools, introducing AI-powered agents to drive ROI while raising challenges in accuracy and trust. Pricing models are shifting from traditional seat-based approaches to consumption- and outcome-based models, reflecting automation’s efficiency. The proliferation of applications has created economic waste and technical debt, prompting organizations to streamline their tech stacks. Vendors are increasingly offering industry-specific solutions tailored to unique workflows and regulations. With generative AI’s rise, enterprise platforms aim to centralize work, reshaping deployment, pricing, and consumption strategies.

When working on strategy, product, marketing, and sales initiatives, consider intelligence from our expert analysts – planned deliverables for 2025 include:

  • Market Data – bi-annual market sizing & five-year forecast (every six months)
  • Buyer Survey – bi-annual IT Decision Maker survey (every six months)
  • Analyst Insight – a monthly report on critical issues in the industry (every month)
  • State of the Market – a quarterly report on technology, markets, products, and vendors (once per quarter)
  • Market Landscape – an annual report on product segments and representative vendors, deployment types, buying personas, and use cases (once annually)
  • Inquiry Sessions (ongoing) – one-on-one time with our expert analysts to explore your challenges and opportunities

THE LATEST INSIGHTS ON ENTERPRISE APPLICATIONS

AI, Agents, and the Flywheel Effect Were in Full View at SAP’s Annual User Conference
Futurum's Keith Kirkpatrick and Brad Shimmin share their insights on SAP’s annual Sapphire event, and discuss how the company’s revamped strategy helps to redefine the company in the age of generative AI, agents, and data.
Zendesk Completes Local Measure Acquisition, Expanding AI-Driven Voice and Contact Center Capabilities via AWS Integration
Keith Kirkpatrick, Research Director at Futurum, explores Zendesk’s completed acquisition of Local Measure and what it means for enterprise contact centers and AI voice deployment.
OpenText Deepens Its Business Optimization Strategy, Linking Workforce Cuts to Its AI-First Operational Model as Part of a $550 Million Savings Plan
Keith Kirkpatrick, Research Director at Futurum, shares insights on OpenText’s AI-led restructuring strategy and its implications for long-term cost savings and operational efficiency.
The SaaS Vendor Provides Customers and Prospects With More Flexibility Around AI Agent Pricing, and Reaffirms Its Goal of Demonstrating the Value of AI to Its Customers
Keith Kirkpatrick, Research Director at Futurum, discusses Salesforce’s new pricing strategy, which incorporates a consumption-based component, and discuss the potential impact on its customers and competitors in the SaaS marketplace.
Zoho Launches Zoho Payments To Bring Native Payment Capabilities to US Businesses, Strengthening Operational Workflows and Boosting Financial Visibility
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho Payments and how its in-house payment stack aims to reduce financial workflow friction and improve transaction success rates across business operations.
Zoho Adds Generative AI and Orchestration Tools to Its CX Platform, Expanding CRM Usage Beyond Sales Teams
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho’s CRM for Everyone and how Zia-powered AI tools like Ask Zia are enabling prompt-based reports, workflows, and no-code customization for broader CRM adoption.

The Latest NEWS

ServiceNow Announces Expansion Plans at Knowledge 2025 Event

Will ServiceNow’s Expansion Plans Resonate with Enterprise Buyers?

Keith Kirkpatrick, Research Director with Futurum, discusses ServiceNow’s Knowledge 2025 customer event and how the company’s products and services support its underlying strategy….
Futurum: Salesforce Retains Leading Position in Marketing Automation Software

Futurum: Salesforce Retains Leading Position in Marketing Automation Software

Keith Kirkpatrick, Research Director at Futurum, reveals findings from comprehensive enterprise applications research showing the demand for marketing automation solutions, amid growing use of AI….
Will Tableau’s New Enhancements Excite Its Current Users and Prospects?

Will Tableau’s New Enhancements Excite Its Current Users and Prospects?

Keith Kirkpatrick, Research Director at The Futurum Group, discusses Tableau’s latest AI, product, and strategy announcements, and why executing on these enhancements is critical to…
HR Software Market Dominated by Microsoft, SAP, Workday, and Oracle

HR Software Market Dominated by Microsoft, SAP, Workday, and Oracle

Keith Kirkpatrick, Research Director at The Futurum Group, reveals key findings from its enterprise IT decision maker survey, which found a preference for HR offerings…
Will Orchestration Tools Help in Delivering Agentic AI Promises?

Will Orchestration Tools Help Vendors Deliver on Their Agentic Promises?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the importance of orchestration tools for helping customers realize ROI from AI agent…
Can Industry-Focused ERP Vendors Grab Market Share from Stalwarts?

Can Industry-Focused ERP Vendors Grab Market Share from Stalwarts?

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the ERP software category, and discusses the importance of smaller vendors highlighting industry-specific…

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