Enterprise Software & Digital Workflows

Transforming Enterprise Software & Digital Workflows: AI, Automation, and Workflow Optimization

Enterprise Applications are the lifeblood and framework for accomplishing work in the modern organization. We examine 12 categories of applications used in the enterprise, including Enterprise Resource Planning (ERP), Customer Relationship  Management (CRM), Workplace Collaboration, Human Resources, Supply Chain & Logistics, Analytics & Business Intelligence  (BI), Project & Portfolio Management (PPM), Industry/Vertical-Specific Applications, and Communication Services, and delve into how they shape the broader enterprise information architecture. We also focus on the underlying technologies and systems that power these applications, including artificial intelligence and automation, and assess how trends in employee engagement and experience impact the market. 

When working on strategy, product, marketing, and sales initiatives, consider intelligence from our expert analysts – planned deliverables for 2026 include:

  • Market Data – bi-annual market sizing & five-year forecast  
  • Decision-Maker Survey – bi-annual IT Decision Maker survey  
  • Analyst Insight Report – a report on critical issues in the industry  
  • State of the Market Report – a report on technology, markets, products, and vendors
  • Futurum Signal Report Access – any Signal Report published in the relevant practice area

The Latest Insights On Enterprise Software & Digital Workflows

Shopify's 34% Revenue Surge Signals Strong Market Resilience Amid AI Growth

Shopify’s 34% Revenue Surge Signals Strong Market Resilience Amid AI Growth

Shopify's commerce platform achieved 34% revenue growth in Q2 2026, validating AI-embedded commerce as a critical enterprise software category. The [...]
Can FIS's Digital One™ Commercial Transform APAC Banking?

Can FIS’s Digital One™ Commercial Transform APAC Banking?

FIS launched Digital One™ Commercial in Asia-Pacific, a composable platform enabling all business banking segments without full core replacement, targeting [...]
Concentrix and Currys Redefine Customer Engagement with NiCE Award Win

Concentrix and Currys Redefine Customer Engagement with NiCE Award Win

Concentrix and Currys won the NiCE 2026 International CX Excellence Award for using AI-powered engagement orchestration to achieve double-digit satisfaction [...]
NCC Group's Partnership with SailPoint Elevates Identity Security Strategy

NCC Group’s Partnership with SailPoint Elevates Identity Security Strategy

NCC Group partnered with SailPoint to deliver comprehensive identity security for human and non-human identities, addressing machine identities as a [...]
Klaviyo's Q2 Surge: Is the Autonomous B2C CRM Strategy Paying Off?

Klaviyo’s Q2 Surge: Is the Autonomous B2C CRM Strategy Paying Off?

Klaviyo's strong Q2 2026 results validate its autonomous B2C CRM strategy, demonstrating that AI-native architectures are gaining significant enterprise traction [...]
Can Wiz's Automated STIG Assessment Transform Compliance for Federal Agencies?

Can Wiz’s Automated STIG Assessment Transform Compliance for Federal Agencies?

Wiz introduces automated DISA STIG assessments for Amazon Linux 2023 and Windows Server 2025, enabling federal agencies to replace manual [...]

The Latest NEWS

Enterprises Maintain 56% Build-In-House Preference Despite SaaS Strengths
June 17, 2026

Enterprises Maintain 56% Build-In-House Preference Despite SaaS Strengths

Futurum’s Keith Kirkpatrick finds 56% of enterprises still prefer to build in-house, virtually unchanged year-over-year, yet SaaS vendors retain structural advantages in workflows, security, and integrations that internal teams cannot...
The Hidden Moat: Why Operational Depth Defeats the 'Build It Yourself' Narrative
June 4, 2026

The Hidden Moat: Why Operational Depth Defeats the ‘Build It Yourself’ Narrative

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights on the buy vs build debate for enterprise applications, and discusses the appropriate use of AI to build functional...
41% of Firms Plan App Consolidation; Best-of-Breed Procurement Falls to 20.7%
May 12, 2026

41% of Firms Plan App Consolidation; Best-of-Breed Procurement Falls to 20.7%

Futurum’s Keith Kirkpatrick reveals best-of-breed procurement has fallen to 20.7% as 41% of enterprises plan to consolidate app stacks, driven by the data unification demands of enterprise AI....
Are Outcome-Based and Hybrid AI Pricing Models Rewriting the Vendor Playbook?
May 12, 2026

Are Outcome-Based and Hybrid AI Pricing Models Rewriting the Vendor Playbook?

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights into outcome-based or hybrid pricing models offered by SaaS vendors, and discusses how these models help to align vendors...
Futurum Signal Update: Will Agentic AI Differentiate Sales, Marketing & Service?
April 20, 2026

Futurum Signal Update: Will Agentic AI Differentiate Sales, Marketing & Service?

Keith Kirkpatrick, VP and Research Director at Futurum, explains the core factors that are driving the evolution of the increasingly agentic-focused sales, marketing, and service platforms market....
Who Will Win the Agent Orchestration Layer Battle?
April 13, 2026

Who Will Win the Agent Orchestration Layer Battle?

Keith Kirkpatrick, VP and Research Director at Futurum, shares his insights on the battle to control the agent orchestration layer, and discusses the key aspects that concern enterprise buyers as...

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Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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