BOSTON / LAUSANNE – September 15, 2021 – Nexthink, the leader in Digital Employee Experience (DEX) management software, today announced its new learning platform, Nexthink Learn, offering a fresh approach to product training courses available to customers and partners. Nexthink’s commitment to constant product and Digital Employee Experience innovation is showcased in the new Learn platform, which previously took a function-based approach to learning and will now be oriented towards a role-based course curriculum.
This announcement follows a series of innovative commitments from Nexthink in the continuous growth of Digital Employee Experience professionals. DEX Hub, launched in June, is a central repository for information, tips and advancement opportunities for IT disruptors looking to connect, learn and get inspired to drive the change to people-centric IT. The site was launched with a salary report and calculator to help further lift the veil on the IT industry’s salary standards. Nexthink Community, launched in 2017, is a destination for Nexthink Users and Prospective Users to find information about the solution, Digital Employee Experience trends and share best practices. According to a recent study, over a third (35 percent) of IT professionals agreed the proportion of DEX roles increased considerably in 2020, with DEX becoming a top priority for as companies look to reimagine the future of work, candidates with DEX skills, training and certification will be in high demand.
“Nexthink Learn highlights the company’s commitment not only to a first-class product and experience with that product, but to expanding best practices across the broader IT industry,” said Geoff Wright, Global Solutions Owner for Mondelez International. “I’ve been working in this industry in various support positions for over a decade and have seen how far the industry has come in its evolution. But, not every company is leveraging the latest tools or best practices. Which is why Nexthink’s expanded commitment is exciting, they’re making best practices visible to share the experiences of cutting-edge teams.”
“We’re always looking to delight our users and by extension their end-users, and Nexthink Learn is the next step in that process to provide the best destination for all product training,” said Samuele Gantner, Chief Product Officer at Nexthink. “A role-based approach allows us to break down and simplify the curriculum based on what outcomes are going to be most relevant. For instance, IT Support want to leverage the platform to more quickly remediate issues and become proactive, addressing issues before employees are impacted. Whereas an Experience Analyst needs to drill down into performance issues that impact overall employees’ holistic environments. This can contribute to factors like burnout or lagging application adoption.”
Additional new features for Nexthink Learn, which was developed with customer feedback and the growing relevancy for Digital Employee Experience priorities within an enterprise across the IT function, HR and Executives, includes:
- Simpler navigation and content search
- Clear learning paths leading to certifications
- Role-based learning paths: current roles include; IT Support, Nexthink Admin, Service Manager, Experience Analyst
- Ability to share achievements on social media
- Updated administrator courses (and new courses coming every month!)
For more information about Nexthink Learn, check out: https://learn.nexthink.com/
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
