TAMPA, Fla. – November 16, 2021 – Today, AVI-SPL, the world’s leading digital enablement services provider, is pleased to announce it has earned the elite Cisco Customer Experience (CX) Specialization certification. With this certification, Cisco recognizes how AVI-SPL’s award-winning managed services successfully connect customers with technology to elevate user experience and create new business value. AVI-SPL also recently earned Cisco Advanced Enterprise Network Specialization in the U.S. and Cisco Advanced Collaboration Specialization in the UK.
At a time when many companies and organizations are rapidly enabling their hybrid work strategies, these high-level certifications demonstrate AVI-SPL’s commitment to being a trusted guide to help customers successfully achieve their business objectives with Cisco technologies. It also places AVI-SPL in an exclusive, specialized group of Cisco U.S. technology partners. As an elite Cisco CX specialist, AVI-SPL collaboratively leads customers through harnessing business value across Cisco solutions and services lifecycle.
“Achieving Cisco CX Specialization was paramount for us,” said Tim Riek, executive vice president of technology and innovation. “This certification aligns with AVI-SPL’s mission to elevate experiences, achieve customer objectives, and enable organizations to thrive and grow.”
To earn this prestigious Cisco specialization, AVI-SPL participated in a detailed application process including a third-party audit of its overall customer experience and customer success strategy. The qualification process included a review of the company’s go-to-market approach, qualified personnel, standard operating procedures, technologies, and tools to track and improve the customer journey.
“AVI-SPL and Cisco are similarly customer-centric,” said Tom Nyhus, AVI-SPL Cisco practice director. “The new Cisco CX specialization honors that mission for customer success and validates the value we create together through enhanced employee experience, top-rated enterprise security, and streamlined technology management.”
AVI-SPL’s customer success model taps into the company’s “plan, deploy, operate” framework of professional, managed, and support services designed to optimize AV and UC solutions across the globe. The AVI-SPL Cisco customer experience team engages in the early stages of every project to identify business use cases, desired outcomes, and key success metrics. They then customize each customer journey-map for measurable milestones and success. They also aid in removing barriers to adoption and work to accelerate the time from perceived value to realized value.
To learn more about AVI-SPL and Cisco working together to create customer success, please visit: https://www.avispl.com/cisco.
About AVI-SPL
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. AVI-SPL’s highly-trained team works hand in hand with organizations worldwide – including over 80% of Fortune 100 companies – to strategize, design, deploy, manage, and support AV and UC solutions that are simple to use, scalable, serviceable, and measurable to ensure business objectives are achieved. Visit AVISPL.com to learn more, or connect with AVI-SPL on Twitter and LinkedIn.
Media Contact:
Kelly Bousman
Senior Vice President, Marketing | AVI-SPL
Email: kelly.bousman@avispl.com
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
