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The Latest Acquisitions Include Gummicube, Auryc, and Buljan & Partners
Partnership Solution Integrates Zoom Phone and Genesys Cloud CX
New Network Technology Delivers Greater Performance, but Also Raises the Bar on Customer Expectations
Local Staff in New Office Will Supplement Company’s Global Capabilities
Adoption of These Technology Types Accelerates as Companies Strive to Link Purpose, Goals, and Strategy
Research from Verint and Emplifi Demonstrates Importance of Digital Communication and Social Media Channels
Customer Service Relying Completely on AI and Automation Offers Benefits, but Questions Remain
CX Clients Include Shiseido Group, Lufthansa Group, Aioi Nissay Insurance, GoFundMe, and Transport for NSW
Human Experience Partner Program Offers White-Label CX Technology
Gifting, Data Visualizations, Feedback Tools, and ERG Management Are Highlighted
Report Says 74% of Brands Plan to Invest More than $200,000 on CX Projects
Interest in Employee Experience is Growing and Urgent, as Companies Race to Keep Their Best Employees
