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The Purchase Strengthens and Broadens InMoment’s Experience Improvement Platform
Leesman, Hitch Works, OneDirect, and Everflow Are Acquired; Immuta Raises Fresh Capital
Medallia Selected by Travelodge (UK); Barceló Hotel Group Chooses Talkdesk
Partnerships Benefit Foot Locker, Central Group, Revolut, TravelCenters of America, and The Home Depot
Taco Bell Defy Employs Mobile App Ordering and Other Capabilities to Improve Efficiency and CX
Collaboration Brings Promise of Strategic Advisory Services and New CX-Related Products
Topics Include US CX Index, Customer Care in Social Media, Consumer Digital Experiences, Multilingual Touchpoints, and Self-Service Options
Workhuman-Gallup Research Finds Positive Correlation and Cost Savings with Strong Recognition Programs
Case Studies from Zappos and Domino’s Pizza Show How Brands Can Go the Extra Mile to Forge Stronger Bonds
New CX Clients Include Manulife Singapore, Albertsons, Tuesday Morning, MedQuest, and Nokia
Research Focuses on Culture, Values, Feedback, Digital Employee Experience, Rewards, and Recognition
ASAPP’s AutoCompose Aims to Help, and Not Leave Revenue on the Table
