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Development, Collaboration, and Manager Stress Are Key Themes Revealed in Research Studies
Technology and Coaching Measures Can Be Taken to Analyze and Tweak Feedback Interactions
AI-Driven Solution Simplifies How Firms Orchestrate and Optimize Journeys
Pricing Remains Important to Customers, but Companies Have Flexibility in How They Use It
New Launches Focus on Digital EX, Communications, Knowledge Sharing, and Rewards
Technologies Can Ease Efforts and Track Success, While Playing an Important Role in Recruiting and Retention
Partnerships Prove Successful for BSH, BitOasis, HelloFresh, ResPax, Trimble, and Calix
Improving Employee Experience for Deskless Workers
Winning Partners Include Florida Panthers, ASICS EMEA, MySyara, and Radisson
Capabilities Being Bolstered Include Social Media Management, Frontline Engagement, Text Analysis, Customer Satisfaction Data, and Video Feedback
The Former Global President of Nielsen Holdings, Lewis Brings Substantial CX Expertise
EX and CX Principles and Technologies Should Be Applied to this Journey Segment
