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Collaboration Aims to Help Contact Centers Provide Smoother CX
Internal Pre-Campaign Research and Social Listening Could Have Informed Bud Light’s Advocacy Strategy
Partners Include Colectivo Coffee, Air Canada, Caring Pharmacy, Pilot Catastrophe Services, and BWT Alpine F1 Team
Hotel Group Introduces Immersive and Localized Experiences
DISQO Issues a Report Focused on Consumers’ Experiences with and Perceptions of Generative AI
Quality Management Supports Both CX and EX in Contact Centers
Topics Include Productivity Surveillance, Knowledge Management, Brand Messaging, Insurers, and Marketing Automation
New Capability Supports Both Employees and Managers
Consistency, Cultivation, and Curation Are Key to CX Success
Companies are Moving in the Right Direction with Strategic Priorities on Integrated CX Platforms and EX Improvements
Both Link-Ups Focus on Supporting Social Media and Reviews
Requirements and Tips for Deploying Effective Recommendations
