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TalkDesk Conversation Expert Highlights Best Practices for Virtual Agent Design
Vendor Seeks to Highlight Platform’s Full CX Capabilities, Beyond Just Live-Agent Customer Service
Quantum Workplace Survey Also Shows Cadence Is an Important Factor
Banking Customers Turn to Fast and Flexible Solutions to Handle Agent Onboarding and Hybrid Work
Deployment of New AI Tools Includes a Focus on Customer Safety and Control
Partnerships Benefit Greenland Travel, Coast Mental Health, LexisNexis, ScS Group Plc, and Children’s Hospital of Orange County
Topics Include B2B, HR and EX, IT and CX, UK Shopper Coupons, and EX Investments
Preapproved Content Matched to Prompt Inputs Eliminates Risk of Incorrect Responses
Acquired Companies Include Sideways 6, Gointegro, Simplify360, and Brierley+Partners
Consent Integrations Ensures Privacy Preferences Are Respected
Partners Include NMHS, Akasa Air, KLAR Partners, Silver Fern Farms, and Purplle
Microsoft Viva Glint and New Research Also Introduced
