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Senior living leader with more than 30 locations in 17 states taps Medallia to better understand its complete community experience.
Leader in Customer Relationship Management Makes Key Hires to Keep Pace with Exponential Company Growth
Quadrant Knowledge Solutions report highlights unique differentiators in NICE’s robust solution portfolio including industry-leading AI, and integrated, cloud native omnichannel platform
Funding complements the recent equity investment from Round13 Growth
The Cloud Customer Experience Platform helps businesses connect with customers through omnichannel capabilities such as voice and social media channels
New Money Will Help the Three Firms Move Forward to the Next Stage of Development
Consumer Expectations Differ from Brand Performance
AI Is Producing Improved Effectiveness and Efficiency in Both Customer-Facing and Back-Office CX Systems Across a Range of Industries and Use Cases
Pega Platform intelligently automates service workflows to support ambitious growth and digital transformation targets
