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Category (news): Customer Insights & Feedback

Predictive Net Promoter Score
Sherril Hanson

Forsta Launches Predictive NPS

New pNPS Feature Designed to Foster a Deep Understanding of Customers, Even the Silent Ones
CX surveys and research studies
Alex Gaw

New Research from Kubra, Genesys, Forrester, Infinity, and Mitto

Research Topics Include Insurance, CX in Banking, Trust, Contact Center Call Experience, and Omnichannel Messaging
CX surveys and research studies
Alex Gaw

New Research from Verint, SAP, Waterfield Tech, Zenarate-Execs In The Know, and Qualtrics

Topics Touch on Automation and Holiday Staffing, Sustainable Christmas Shopping, Conversational AI in Contact Centers, and More
CX surveys and research studies
Alex Gaw

New Research from Qualtrics, Treasure Data, OvationCXM, Bazaarvoice, and Salesforce

Topics Include 2023 Consumer Trends, Overconfident Marketers, Business Onboarding with Banks, Fake Reviews, and Customer Service in India
Closing the loop on customer feedback
Sherril Hanson

“We Heard You”… Now What?

Closing the Feedback Loop with Communication and Action
Customer Insights and Feedback announcements
Sherril Hanson

Insights & Feedback News from Alchemer, Alida, Limeade, Rison Software, and Others

SMS Surveying, Reputation Management, and AI Are Focus Areas
CX surveys and research studies
Alex Gaw

New Research from Accenture, OPM, Talkwalker and Khoros, Contentsquare, and MoEngage

Topics Cover Government, Social Media Trends, Financial Services, and Personalization Efforts
Momentive workforce reduction
Sherril Hanson

SurveyMonkey Parent Momentive Lays Off 11% of Workforce

SurveyMonkey Parent Momentive Lays Off 11% of Workforce
CX surveys and research studies
Alex Gaw

New Research from Conduent, Bazaarvoice, Redpoint Global, and Pegasystems

Also: New South Wales in Australia Launches World’s Biggest CX Survey
QuestionPro acquires SuiteCX
Sherril Hanson

QuestionPro Acquiring Journey Mapping Provider SuiteCX

The Combination Brings Together the “What” and the “Why” for a Better Customer Experience
Customer insights and feedback product launches
Sherril Hanson

Partner and Product Launches from Alchemer, QuestionPro, Qualtrics, and Others

Reputation Monitoring, Session Replay Integration, and Benchmarking are Highlighted
Customer experience surveys and research studies
Alex Gaw

New Research from Merkle, Talkdesk, SAS, IRIS, and Verint

Topics Include Gaps in Brands’ Self-Assessment, Patient Engagement in Healthcare, CX Investment in MEA, Background Noise in Contact Centers, and Why Good Retail CX Matters
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