Feedback Needs to Create Action

This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more.

Author Information

Clint Wheelock

Clint brings over 20 years of market research and consulting experience, focused on emerging technology markets. He was co-founder and CEO of Dash Network, an integrated research and digital media firm focused on the CX market, which was acquired by The Futurum Group in 2022. He previously founded Tractica with a focus on human interaction with technology, including coverage of AI, user interface technologies, advanced computing, and other emerging sectors. Acquired by Informa Group, Clint served as Chief Research Officer for Informa’s research division, Omdia, with management and content strategy responsibility, formed by the combination of Tractica, Ovum, IHS Markit Technology, and Heavy Reading.
Clint was previously the founder and President of Pike Research, a leading market intelligence firm focused on the global clean technology industry, which was acquired by Navigant Consulting where he was Managing Director of the Navigant Research business.

Prior to Pike Research, Clint was Chief Research Officer at ABI Research, a New York-based industry analyst firm concentrating on the impact of emerging technologies on global consumer and business markets.

Clint holds a Master of Business Administration in Telecommunications Management from the University of Dallas and a Bachelor of Arts in History from Washington & Lee University.

Related Insights
ServiceNow Launches AI Workflow Factory to Close the AI Execution Gap
October 7, 2026

ServiceNow Launches AI Workflow Factory to Close the AI Execution Gap

Keith Kirkpatrick, VP of Research at Futurum, shares his insights on ServiceNow's AI Workflow Factory and Autonomous Engineer, and what a KPI-driven build loop means for enterprises and India's partners....
SAP's Autonomous Enterprise: Is Joule the ERP Endgame?
October 7, 2026

SAP's Autonomous Enterprise: Is Joule the ERP Endgame?

SAP unveiled Joule Work at SAP Connect, demonstrating 20% productivity gains across finance, HR, and procurement. The Autonomous Enterprise initiative positions SAP to capture significant share of the $664.3B enterprise...
Arctiq Joins Wiz MSP Program to Scale Multi-Tenant Cloud Security
October 7, 2026

Arctiq Joins Wiz MSP Program to Scale Multi-Tenant Cloud Security

Arctiq joined Wiz's MSP Program, gaining centralized multi-tenant management through Wiz Tenant Manager to deliver cloud and AI security at scale, strengthening its Google SecOps-powered security operations....
Schneider Electric and PTC Expand Industrial Software Coverage
October 6, 2026

Schneider Electric and PTC Expand Industrial Software Coverage

Keith Kirkpatrick from The Futurum Group shares insights on Schneider Electric’s proposed PTC acquisition, its industrial data strategy, and financial commitments....
NETSCOUT nGenius Copilot Caps a Three-Release Data-First Strategy
October 6, 2026

NETSCOUT nGenius Copilot Caps a Three-Release Data-First Strategy

Mitch Ashley, VP and Practice Lead, CIO & Technology Buyers and Software Lifecycle Engineering at Futurum, shares his insights on NETSCOUT nGenius Copilot and why its September AI sequence puts...
OPSWAT Firmware 4.3.0 Deepens OT/IT Data-Sharing for Industrial Diodes
October 6, 2026

OPSWAT Firmware 4.3.0 Deepens OT/IT Data-Sharing for Industrial Diodes

OPSWAT's MetaDefender NetWall Fend 4.3.0 adds UDP Multicast, Syslog, and MQTT support, enhancing secure data-sharing between operational and IT environments....

Book a Demo

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.