Insight Type: Market Coverage

Qualcomm Snapdragon Wear 4100+ Platform: Helping Keep Children Safe
July 17, 2023

Qualcomm Snapdragon Wear 4100+ Platform: Helping Keep Children Safe

The Futurum Group Industry Analyst, Michael Diamond looks at the Verizon Gizmo Watch 3, which is powered by the Qualcomm Snapdragon 4100+ platform, designed to keep children safe....
IBM Brings Advanced Feature Set to New FlashSystem 5045
July 17, 2023

IBM Brings Advanced Feature Set to New FlashSystem 5045

Mitch Lewis, Research Analyst at The Futurum Group, covers the latest model entry to IBM’s FlashSystem lineup and the advanced cyber-resiliency features that it includes....
Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI
July 17, 2023

Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI

Keith Kirkpatrick, Research Director at The Futurum Group covers Twilio’s partnership with Frame AI, and discusses the continuing value being derived from non-generative AI technology, including NLP, NLG, and analytics-based...
Using-Retrieval-Augmented-Generation-With-Access-Control-Technique-for-Managing-LLMs-Can-Be-Applied-Enterprise-Wide
July 17, 2023

Using Retrieval-Augmented Generation With Access Control Technique for Managing LLMs Can Be Applied Enterprise-Wide

Keith Kirkpatrick, Research Director at The Futurum Group, covers Coveo’s use of retrieval-augmented generation, and discusses how the company’s inclusion of access-level control can help organizations safely deploy generative AI...
HPE Discover 2023: HPE Extends HPE GreenLake Private Cloud Portfolio at Equinix IBX Data Centers
July 17, 2023

HPE Discover 2023: HPE Extends HPE GreenLake Private Cloud Portfolio at Equinix IBX Data Centers

The Futurum Group’s Ron Westfall examines why HPE needed to expand its alliance with Equinix to better capitalize on Equinix’s colocation ecosystem, which currently encompasses thousands of tenants including enterprises,...
Gainsight Agrees to Acquire Customer Education Platform Northpass
July 17, 2023

Gainsight Agrees to Acquire Customer Education Platform Northpass

Sherril Hanson, Senior Analyst at The Futurum Group, reviews the Gainsight announcement of customer education provider Northpass, and how it will broaden the company’s platform....
Generative AI Capabilities Coming to Pega Infinity in Q3
July 14, 2023

Generative AI Capabilities Coming to Pega Infinity in Q3

The Futurum Group analyst Todd R. Weiss shares his insights about the generative AI capabilities coming to Pega Infinity in Q3 as the low-code, AI-powered decisioning and workflow automation platform...
IBM watsonx.data is Now Generally Available as Part of Major watsonx Announcement
July 14, 2023

IBM watsonx.data is Now Generally Available as Part of Major watsonx Announcement

Randy Kerns, Senior Strategist at The Futurum Group covers covers the release of IBM's new AI-focused solutions as it announces general availability of watsonx.data....
Nokia and Verizon Shine Spotlight on Key Private Wireless Use Cases Transportation and Logistics
July 12, 2023

Nokia and Verizon Shine Spotlight on Key Private Wireless Use Cases: Transportation and Logistics

The Futurum Group’s Ron Westfall examines why Nokia and Verizon have the portfolio resources and market vision that are key to helping move the market needle in broadening and advancing...
Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals
July 12, 2023

Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals

Keith Kirkpatrick, Research Director at The Futurum Group covers the internal usage of Microsoft Viva Sales, a generative AI-infused tool aimed at driving productivity gains among sales professionals, and discusses...
Balancing Average Resolution Time With CSAT in the Generative AI Era
July 11, 2023

Balancing Average Resolution Time With CSAT in the Generative AI Era

Keith Kirkpatrick, Research Director at The Futurum Group discusses the impact of generative AI on the average resolution time (ART) metric, and the steps that organizations must take with agent...
The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management
July 11, 2023

The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management

Clint Wheelock, Chief Research Officer at The Futurum Group, takes a look at the recent announcement by Ridecell of the launch of Ridecell Fleet Transformation Cloud, which leverages digital technologies...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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