Insight Type: Industry News

June 14, 2023

Parsec Highlights Customer-Focused Interface Enhancements to Its MES Platform

June 8, 2023

Twilio’s CustomerAI Technology Enables One-to-One Customer Engagement

June 7, 2023

Salesforce Unveils Marketing GPT & Commerce GPT for End-to-End Personalization

June 7, 2023

CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys

June 6, 2023

FCA’s Consumer Duty Framework: Rules and Standards to Drive Better Customer Experiences

June 6, 2023

Sprinklr AI+ Unifies Its Proprietary AI with Generative AI from OpenAI

June 5, 2023

CX Customer Wins for Oracle, ASAPP Financial, IrisCX, WorkJam, and FullStory

June 5, 2023

Automation Anywhere Launches Generative AI Tools

June 5, 2023

Customer Care Questions Drive Significant Engagement with Social Media Platforms

June 2, 2023

CX M&A and Funding News on Edenred, Enghouse, Axim, HelloTeam, and Kustomer

June 1, 2023

Delta Launches, Then Pauses, Employee Recognition Program After Backlash

May 31, 2023

Frontier Places Last in J.D. Power 2023 North America Airline Satisfaction Survey

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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