Insight Type: Industry News

December 16, 2021

8×8 XCaaS™ Offers Industry-First Integrated Cloud Contact Center And Phone Solution For Multinational Companies In The Philippines

December 16, 2021

Capital One Ranks Highest in Customer Satisfaction for Second Consecutive Year in J.D. Power National Banking Study

December 16, 2021

Sitel Group® Awarded 4 Honors in Company Culture Excellence by Comparably

December 16, 2021

Verint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021

December 16, 2021

Bazaarvoice State of Retail Report finds shoppers crave in-store technology that mimics their online experience

December 16, 2021

Employers Fall Short in Delivering an Exceptional Employee Experience According to New Eagle Hill Consulting Research

December 16, 2021

Zendesk and Dealerslink Forge Newfound Partnership

December 16, 2021

Dynamic Yield Report Finds Significant Advances This Year in Personalization

December 16, 2021

Mastek Partners With Lytics for Customer Data Activation and Personalization

December 16, 2021

Avenue Securities selects GetFeedback by Momentive to power its voice of the customer program

December 16, 2021

Qualtrics Announces Plan to Create 400 New Jobs and Build Massive Office Hub

December 15, 2021

New Tealium Global Partner Network Launches Today

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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