Insight Type: Industry News

January 3, 2022

Zendesk Shareholders Poised to Reject Value Destroying Momentive Acquisition

January 3, 2022

Braze to Present at Needham Growth Conference

December 31, 2021

Vantage Circle Bagged the Excellence in Business Award at Sadin-Pratidin Achievers Award

December 31, 2021

eGain announces 2021 EMEA Partner Award winners

December 30, 2021

Businesses Focus on Customer Experience to Thrive Against the Pandemic

December 30, 2021

Analyst Reports and Industry Awards Highlight Amdocs’ Leadership in 5G, Digital Transformation, Cloud and Customer Experience in 2021

December 30, 2021

Concentrix Closes $1.6 Billion Acquisition of PK

December 29, 2021

Concentrix Schedules Release of Fourth Quarter and Full Year Fiscal 2021 Financial Results and Webcast of Investor Conference Call

December 29, 2021

Using Social Media to Improve CX

December 29, 2021

Mastercard to Acquire CX Personalization Firm Dynamic Yield

December 28, 2021

The Pitfalls of Over-Personalization with CX

December 28, 2021

NICE Features New AI-Powered Robotic Process Automation

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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