Insight Type: Industry News

June 23, 2023

Educating Customers About Home IoT Network Security

June 23, 2023

Genesys Launches the Experience Index for Contact Center Employees

June 22, 2023

Utilizing Mixed Reality to Deliver More Immersive Customer Experiences

June 22, 2023

UJET: Leveraging Stability and Data-Handling Policy to Drive Customer Growth

June 22, 2023

Announcements from Verint Engage 2023

June 19, 2023

5 Questions with Ellen Loeshelle, Qualtrics Director of Product Management, Intelligence Platform

June 16, 2023

Despite a Rise in AI in CX, People Still Prefer to Interact with Humans

June 15, 2023

New CX Research from Northridge, CX Live, Jitterbit, Telus International, and Airship

June 15, 2023

Webex Contact Center Incorporates Generative AI Conversation Summaries

June 15, 2023

Search Results

June 14, 2023

STG, Momentive, Zendesk, and Capillary Tech in M&A and Funding News

June 14, 2023

WebMD Health Services Announces Intent to Acquire Limeade

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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