Insight Type: Industry News

January 20, 2022

Braze Unveils Results of Second Annual Customer Engagement Review

January 20, 2022

Sprinklr Enters Contact Center as a Service Market to Unify Customer Care with New Voice Offering

January 20, 2022

Frontier Communications Strives to Turn Around Its Customer Care Issues

January 20, 2022

Medallia to Acquire Thunderhead, Leader in Every-Channel Journey Orchestration

January 20, 2022

Market Force Information Launches Suite of New Service Features to Support Customer Experience Innovation

January 20, 2022

LiveVox Enhances Knowledge Center to Power Intelligent Self-Service and Collaboration for Customer Service Teams

January 20, 2022

Consumers Favor Sustainable Brands, but Retailers Believe Otherwise

January 20, 2022

Merkle B2B Announces Integration of gyro and Merkle | DWA to Remodel the Future of B2B Marketing

January 20, 2022

Actifai Expands Its System-Wide Deployment of AI Customer Experience Platform in Canada

January 20, 2022

DaysToHappy’s AI-Powered Virtual Assistant ‘Ava’ Changes Employee Behavior — Guaranteed

January 20, 2022

Limeade Strengthens Leadership Team with Appointment of Dr. Patti Fletcher as CMO, Andrew Jacobus as VP of Limeade Institute, Sarah Visbeek as VP of Legal and Corporate Secretary, Arif Ansari as Head of Remote; Lauren Chucko and Kate Farley promoted to Senior Executive Team

January 20, 2022

Woodhouse Spas partners with SMG to launch customer experience management program

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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