Insight Type: Industry News

January 31, 2022

Boost.ai Recognized in the First Ever 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

January 31, 2022

IntelePeer Launches New Partner Program

January 31, 2022

Wealthify Creates Richer Customer Interactions with Talkdesk Contact Centre Solution

January 31, 2022

Helping Companies Retain and Engage Employees Led to Kudos’® Record Growth in 2021

January 31, 2022

Sprinklr Launches in AWS Marketplace

January 31, 2022

USERTESTING PARTNERS WITH QUANTUM METRIC TO HELP ORGANIZATIONS DESIGN AND BUILD CUSTOMER-CENTRIC EXPERIENCES FASTER

January 31, 2022

Avaya Cloud Office® by RingCentral Enables Digital Transformation for Preferred Home Care of New York, Improving Overall Customer Experience

January 31, 2022

AI-Powered Language is Fueling Customer Engagement According to Survey from Persado and Coresight Research

January 31, 2022

Personalization and Customization Are an Increasing Part of Customer Experience Strategies in Data-Rich Industries Such as Healthcare, Telecommunications, Financial Services, and Retail

January 28, 2022

CX Acquisitions and New Funding Rounds Are Well Underway in January

January 28, 2022

Conversational Bots for CX in Travel & Hospitality

January 28, 2022

Firstup Delivers Record Growth and Appoints New CEO & Board Member

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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