Insight Type: Industry News

February 1, 2022

Customer experience equally important as price for today’s modern consumer

February 1, 2022

Main Driver for Revenue Growth and Customer Experience – The Service Department – Per New ServiceMax & Worldwide Business Research Report

February 1, 2022

Gartner Predicts by 2025, 60% of Organizations with Voice of the Customer Programs Will Supplement Traditional Surveys by Analyzing Voice and Text Interactions with Customers

February 1, 2022

Salesforce Launches Safety Cloud to Help Businesses and Communities Get Together Safely

February 1, 2022

Energage Announces Recipients of 2022 Top Workplaces USA National Award

February 1, 2022

Worldwide Social Media Ad Spending Soared to New Highs in 4Q 2021

January 31, 2022

Cyara Secures Growth Investment of Over $350 Million USD to Accelerate Automated CX Assurance Adoption

January 31, 2022

Consumers Increasingly Choose Brands Based on Safety Measures and How They Treat Their Employees During the Pandemic

January 31, 2022

Yellow.ai recognised in the first-ever 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

January 31, 2022

Five9 Announces its 2021 Global Partner Award Winners, Celebrating a Year of Record Achievement

January 31, 2022

Liferay to Provide U.S. Postal Service with Platform to Modernize Employee Experience

January 31, 2022

TTEC Schedules Fourth Quarter and Full Year 2021 Earnings Release and Webcast of Investor Conference Call

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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