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Insight Type: Industry News

Singapore CX
Alex Gaw

New Center for XM Innovation to Be Built in Singapore

SAP and Qualtrics Collaborate to Advance the Field of Experience Management
Digital health investment
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Andrew Broderick

Investment Trends in Digital Health and Patient Experiences

Digital Technology Is Redefining Healthcare Services, With Key Stakeholders Driving Innovation
digital banking
Keith Kirkpatrick

NAB Case Study: Supporting Interactions Through Digital Messaging

Australian Bank Uses Technology from Khoros to Improve CX
Server Room at Data Center
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Sue Marek

Wavelo Focuses on Adding Flexibility to Telco Billing and OSS

Dish Network and Ting Fiber Are Wavelo’s First Two Customers
Alex Gaw

Adobe Launches New Mobile Capabilities in Journey Optimizer

Mobile Features Will Allow Brands to Connect With Customers Anywhere
Sherril Hanson

Hotel Employee Engagement and Retention Continues to Be a Challenge

New Research Reveals that More than Half of Worldwide Hotel Employees Are Considering a Job Change in 2022
Alex Gaw

Press Ganey to Acquire Forsta, Integrating Healthcare Expertise into Powerful Platform

The Combined Organization Will Reach Millions of Organizations and Patients
Alex Gaw

New Reports Address an Array of Present-Day CX Issues

Reports Touch on Employee Wellbeing, Hybrid Work, Positive EX, Fake Reviews, Online Returns, and VoC Programs
Alex Gaw

Notable CX Acquisitions and Fresh Funding in the First Week of February

Acquisitions by Salesforce, LumApps, and Phenom; New Funding for RudderStack and remberg
Alex Gaw

Priya Vijayarajendran to Join ASAPP as Chief Technology Officer

The Microsoft AI Leader Brings Vast Experience to Her New Role
Sherril Hanson

Frost & Sullivan names Webhelp as the Most Innovative CX Outsourcing Services Provider

Alex Gaw

WorkForce Software Fine-Tunes Labor Forecasting Tool

Forecasts Are More Accurate Because of Adjustments Made in the Face of the Pandemic
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