Insight Type: Industry News

Customer experience for market research
June 2, 2022

Forsta Extends the Reach of its CX Solutions to Market Research Agencies

Employee Experience products
June 2, 2022

New EX Products: Cezanne HR, WeSpire, Workhuman, and Others

Middle East customer experience
June 2, 2022

Middle East Area Companies to Allot Sizable CX Investments This Year

Employee experience management
June 1, 2022

Five Questions with Ozkan Demir, CEO of Pisano

CX mergers, acquisitions, funding
May 30, 2022

M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum

Boston Mutual customer experience department
May 30, 2022

Boston Mutual Announces New CX Department

Travel personalization
May 28, 2022

Redpoint Global Finds Room for Improvement in Travel Personalization

customer insights product announcements
May 27, 2022

New Products, Features Offered by Alida, InMoment, SMG, Qualtrics, Momentive

Customer experience research studies
May 26, 2022

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Call center automation
May 26, 2022

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

Customer feedback data
May 24, 2022

Taming Customer Feedback Data into Insights and Action

May 23, 2022

The Impact of Vocal Tones on Persuasiveness

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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