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Insight Type: Industry News

Medakkua Medicare Stars product launch
Avatar photo
Andrew Broderick

Medallia Medicare Stars Solution Strives to Improve Patient Experience Ratings

Consumers, Health Plans, and Providers All Stand to Benefit from New Data Dashboard
Customer experience research studies
Alex Gaw

New Research from Merkle, Twilio, Smart Communications, FullStory, and Emplifi

Topics Center on Brand Loyalty, Personalization, Health Insurers, Inflation, and Gen Z
Telecom customer experience automated ticket correlation
Keith Kirkpatrick

Utilizing Automated Ticket Correlation to Improve CX Responsiveness

Measures to Help Telecom Operators Keep Their Technical Staff, Agents, and Customers More Informed
Federal government customer experience
Alex Gaw

OMB and GSA Designate $100 Million to Improve CX for the Public Sector

Funding Will Support Projects That Reduce Burdens on the Public and on Federal Workers
Amazon contact center solutions for CX
Alex Gaw

Amazon Connect Adds Three New Contact Center Capabilities

New Features Intended to Boost Contact Center Productivity, Reduce Chatbot Design Time, and More
Customer experience product launches
Sherril Hanson

Dialpad, Glassbox, Tattle, and Qualtrics Launch New CX Offerings

Announcements Focus on Insights, VoC, Healthcare Ratings, Benchmarking, and Quality Management
Deloitte Digital customer experience
Alex Gaw

Deloitte Digital Unveils TrueServe to Transform Contact Centers

Company Says Solution is Designed to Elevate CX Through AI and Analytics
Alex Gaw

Zendesk to Be Acquired for $10.2 Billion by Investor Group

Buyers Are Led by Investment Firms Permira and Hellman & Friedman
Sherril Hanson

Growth in the Customer Insights & Feedback Market Is Being Fueled by Digital Transformation and Artificial Intelligence Adoption

Customer Insights & Feedback Software and Services Revenue to Reach $8.0 Billion Worldwide by 2026
Qualtrics and ServiceNow customer experience partnership
Sherril Hanson

Qualtrics and ServiceNow Partnership Combines CX and EX Support

New App Helps Unify CX, EX, and Operational Data for the Benefit of IT and Customer Agents
Customer experience research studies
Alex Gaw

New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester

Focal Areas Include Return to Work, Agent Readiness, Reduced CX Footprint, Feelings, and Canadian CX Quality
Avaya contact center as a service
Alex Gaw

Avaya Showcases One Cloud CCaaS as Composable Solution

Solution Delivers Effortless CX Across Applications, Devices, and Interactions
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