Insight Type: Industry News

Customer experience acquisitions and funding
July 18, 2022

M&A and New Funding for Prepaid Technologies, Invoca, qiibee, SturdyAI and InMoment

Customer reviews and reputation management
July 18, 2022

Review Data Grows in Importance as Another Information Stream

Customer experience performance and stock market performance
July 15, 2022

New Research from Qualtrics Shows CX Quality Impacts Stock Performance

Medallia Mindful acquisition
July 15, 2022

Medallia to Purchase Callback Technology Provider Mindful

Customer experience research studies
July 15, 2022

Latest Research from Idomoo, Mitto, Verint, LiveXchange, and Amperity

Customer experience noise reduction
July 14, 2022

Reducing Noise to Elevate Voice Interaction CX

Customer insights and feedback
July 14, 2022

Benefits of Insights & Feedback Technologies for End Users

Retail customer experience
July 13, 2022

Managing In-Store Ambience to Support Good CX

Employee experience research studies and surveys
July 12, 2022

New EX-Related Research from Ceridian, Genpact, Freshworks, and Legion

Employee experience Workvivo funding round
July 11, 2022

EX Platform Provider Workvivo Raises $22 Million in New Funding Round

DXC deal with Manchester United
July 11, 2022

DXC Technology Signs Major Deal with Manchester United

Customer experience during disasters and emergencies
July 11, 2022

Managing CX During Disasters and Emergencies

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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