Insight Type: Industry News

August 29, 2022

Pisano Partners with Turkey’s Sodexo Avantaj to Fortify CX Initiatives

Customer experience acquisitions and funding news
August 26, 2022

M&A/New Funding Activity for Thoma Bravo, Gorgias, Flip, Netigate, and Medallia

Customer wins and case studies
August 26, 2022

Customer Wins for Amdocs, Medallia, mParticle, Qualtrics, and Cogito

Customer experience communities and surveys
August 26, 2022

Communities and Surveys Lead to New Products and Process Improvements

Travel and hospitality employee experience
August 24, 2022

Travel & Hospitality Still Struggling with Labor Gap

Action and empathy in customer insights and feedback
August 23, 2022

Inability to Move Beyond Data Collection Hinders Customer Experience

Customer Experience Technology Guide
August 22, 2022

Demystifying the CX Technology Stack

Customer experience research studies
August 22, 2022

New Research from Five9, West Monroe, Equisoft, TechSee, and UJET

Customer insights and feedback product announcements
August 22, 2022

Momentive, Conductrics, and Reputation Announce Enhancements and Integrations

Customer data and analytics
August 19, 2022

New CMO Council-GfK Report: Marketers Lack Confidence in Their Own Data

Forsta acquires HelloIgnite customer experience crowdsourcing
August 18, 2022

Forsta Acquires HelloIgnite, Adding Crowdsourcing to its Experience Offerings

CX customer wins and case studies
August 18, 2022

Customer Wins for Medallia, ASAPP, NICE, SIS, and RingCentral

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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