Insight Type: Industry News

CX acquisitions and funding news
November 29, 2022

Beekeeper and Alida Raise New Funds; Klaviyo Acquires Napkin.io

CX customer wins and case studies
November 28, 2022

New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros

Brand interaction in the metaverse
November 28, 2022

Consumers Are Eager to Interact with Brands in the Metaverse

CX surveys and research studies
November 28, 2022

New Research from Verint, SAP, Waterfield Tech, Zenarate-Execs In The Know, and Qualtrics

CDP product announcements
November 22, 2022

Customer Data Platforms News from Lytics, mParticle, Treasure Data, and Twilio

Employee Experience trends report
November 21, 2022

Qualtrics Releases Employee Experience Trends Report

Salesforce patient experience
November 18, 2022

Salesforce Unveils Patient 360 for Health innovations for More Efficient Patient Care

Employee Experience product announcements
November 17, 2022

EX Announcements from Betterworks, Qualtrics, Quantum Workplace, and Others

Airline customer experience
November 17, 2022

Airlines Work on Digital Transformation and the Wow Factor

CX customer wins and case studies
November 15, 2022

Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs

November 15, 2022

SugarCRM: Provide a Great CX to Drive Sales and Retention

CX surveys and research studies
November 14, 2022

New Research from Qualtrics, Treasure Data, OvationCXM, Bazaarvoice, and Salesforce

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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