Insight Type: Industry News

CX Innovators - Bajaj Allianz
December 7, 2022

CX Innovators: KV Dipu, Bajaj Allianz

Employee Experience product announcements
December 6, 2022

EX Announcements from Ceridian, Leapsome, LumApps, UKG, Culturro, MeBeBot, and LumApps

CX acquisitions and funding news
December 6, 2022

Xref Buys Voice Project for Hire-to-Retire Solution; New Funding for CX Startups

Predictive Net Promoter Score
December 5, 2022

Forsta Launches Predictive NPS

Ruby Tuesday CX Innovators
December 5, 2022

CX Innovators: Kevin FitzPatrick, Ruby Tuesday

CX surveys and research studies
December 5, 2022

New Research from Kubra, Genesys, Forrester, Infinity, and Mitto

Contact Center announcements
December 2, 2022

Contact Center News from Amazon Connect, Dixa, Genesys, TalkDesk, and Zoom

Aligning CX with product-led growth strategies
December 2, 2022

Aligning CX with Product-Led Growth Strategies

Employee experience research survey
December 1, 2022

New Research Finds 70% of Organizations Lack Adequate EX Data

Saying no to customers
December 1, 2022

Steps for Saying ‘No’ to Customers While Maintaining a Good CX

CX acquisitions and funding news
November 30, 2022

Goodera, Revuze, and Optiwise.ai Raise Fresh Capital; Hotjar Acquires PingPong

Airline automated customer support
November 29, 2022

Frontier Airlines Eliminates Live Agent Customer Support

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.