Insight Type: Industry News

Digital infrastructure for CX
December 19, 2022

Fewer Than 1 in 7 Marketers Possess Digital Infrastructure Needed to
Develop Hybrid CX

Layoff anxiety
December 16, 2022

Layoffs Are Taking a Toll on Employee Wellbeing

Customer insights and feedback roundup
December 16, 2022

CX Insights and Feedback News from Chatmeter, Momentive, Qualtrics, SANDSIV, Tattle, and Uberall

Virtual customer support
December 14, 2022

Virtual CX Will Become a Mainstream Frontline Support Channel by 2028

Employee experience surveys and research studies
December 14, 2022

EX Research from Achievers, Aon, Mercer Marsh Benefits, REBA, Sage, and Workhuman

CX Innovators Tealium
December 14, 2022

CX Innovators: Heidi Bullock, Tealium

CX customer wins and case studies
December 12, 2022

Customer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics

Customer Trust
December 12, 2022

Maintaining and Building Customer Trust in the Face of an Economic Downturn

CX surveys and research studies
December 9, 2022

New Research from Partnership for Public Service, Emplifi, Qualtrics, ISG, and IDC

CX Customer Wins and Case Studies
December 9, 2022

Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics

Presidential Management Agenda
December 9, 2022

Presidential Management Agenda Continues to Make Progress

CX Innovators eGain
December 8, 2022

CX Innovators: Ashu Roy, eGain

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.