Insight Type: Industry News

CX in Logistics
January 2, 2023

CX in Logistics

Airline customer experience
January 2, 2023

Elevating CX Amid Industry Challenges

Contact center news and announcements
December 30, 2022

Contact Center News from Aisera, Genesys, NICE, Five9, LivePerson, and Zoho

CX acquisitions and funding news
December 30, 2022

M&A: Airtel Buys Lemnisk Stake, Nosto Bags Findologic, GetResponse Closes Recostream Deal

Physical digital customer experience
December 30, 2022

Phygital Experiences to Drive CX in 2023 and Beyond

CX surveys and case studies
December 29, 2022

New Research from Info-Tech, ActiveCampaign, Qualtrics, Talkdesk, and EY

Airline automation and artificial intelligence
December 28, 2022

Managing CX via Automation and AI

CX customer wins and case studies
December 28, 2022

New Customer Wins for Cogito, Salesforce, Oomiji, RingCentral, and Relay42

CX acquisitions and funding news
December 20, 2022

New Funding for MessageGears, 15Five, Darwin CX, and Chattermill

CX Innovators Concentrix
December 20, 2022

CX Innovators: Rick Rosso, Concentrix

Qualtrics Government EX CX
December 20, 2022

Research from Qualtrics Shows Government Agencies Struggle with CX, EX Issues

Twilio delisting from stock exchange
December 19, 2022

Twilio is Voluntarily Delisting from Long-Term Stock Exchange

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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