Insight Type: Industry News

Avaya Chapter 11 Bankruptcy
February 15, 2023

Avaya Files for Chapter 11 Bankruptcy

Freshworks-Meta partnership for conversational AI bots
February 14, 2023

Freshworks and Meta Team Up in Major Initiative to Help Lift CX

CX funding and M&A announcements
February 14, 2023

New Funding for Workday Ventures, Ushur, OneSignal, and Cleary

CX Innovators - Kristi Gole of Global Hotel Alliance
February 10, 2023

CX Innovators: Kristi Gole, Global Hotel Alliance

Mitel plans to acquire Unify
February 10, 2023

Mitel Enters Talks to Acquire Unify

Labor statistics and employee experience
February 10, 2023

Labor Statistics Point to Tight Employment Market

CX surveys and research studies
February 9, 2023

New Research from ACSI, Simplr, Cyara, Conversica, and Emarsys

EisnerAmper survey on cybersecurity and CX
February 9, 2023

Corporate Leaders See External Hackers, Internal Staff Errors, as Top Cybersecurity Breach Causes

TDCX Digital CX Center of Excellence
February 9, 2023

TDCX Launches New Digital CX Center of Excellence in Singapore

CX Innovators - Marlene Kolodziej of Ricoh
February 9, 2023

CX Innovators: Dr. Marlene Kolodziej, Ricoh

Stronger employee experience by creating connections
February 6, 2023

4 Strategies to Build Employee Connection for Positive EX and Retention

CX customer wins and case studies
February 6, 2023

Customer Wins: Google Cloud and Deloitte, UKG, Sprinklr, goHappy, and Medallia

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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