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Insight Type: Industry News

Sherril Hanson

New Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes More Complex

Findings suggest opportunities for contact centers to embrace a digital workforce of AI-powered assistance for customers and agents.
Sherril Hanson

Forsta strengthens the Americas Voice of Customer and Employee with appointment of Industry Veteran Jim Reitz

Sherril Hanson

ALIDA ACCELERATES CUSTOMER VALUE WITH 100+ INTEGRATIONS AND ADVANCED ANALYTICS IN SUMMER 2021 PRODUCT RELEASE

Alida bolsters capabilities in customer experience, employee experience, product experience and brand experience
Sherril Hanson

Dynamic Yield Delivers Seamless Personalization for Single Page Applications

The experience optimization platform now integrates with any SPA framework, prioritizing performance among brands with dynamic websites.
Sherril Hanson

LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits

2nd edition of the study finds that technology, training, and building an agent community are keys to a successful hybrid work model for the future
Sherril Hanson

Pendo Raises $150 Million to Help Companies Deliver Software that Meets Rising User Expectations

Led by B Capital Group, the round values Pendo at $2.6 billion as company tops $100M in ARR
Keith Kirkpatrick

Financial Services CX: Leveraging Digital Assistants to Provide Automation

Sherril Hanson

Medallia to be Acquired by Thoma Bravo for $6.4 Billion

Medallia Shareholders to Receive $34.00 Per Share in Cash
Sherril Hanson

Five9 Announces Inaugural Reimagine CX Awards to Recognize Organizations Driving Compelling Transformation in the Contact Center and Customer Experience

Winners will be announced at the Five9 2021 CX Summit on September 1.
Sherril Hanson

Leading Organizations Around the World Choose Qualtrics to Deliver Breakthrough Experiences for Customers and Employees

Leaders from the retail, automotive, academic, travel and hospitality, technology, financial, insurance and health care industries trust Qualtrics to help them design and improve the experiences that matter most
Sherril Hanson

Navigate a Cookie-Less World With SAS Real-Time CDP Capabilities

Companies are using SAS® to move beyond traditional CDP platforms to jump-start personalization and increase the value of their first-party data.
Sherril Hanson

Daniel Brousseau Joins Medallia to Help Financial Services Firms Elevate Experience Management

CX leader in banking and consulting joins Medallia to help financial services leaders compete and grow through customer and employee experience.
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