Insight Type: Industry News

Kinsella joins executive team of leading Conversational AI company
Funding will advance Aircall’s market leadership in Cloud Communications industry
Joint solution creates virtuous cycle of enhanced customer profiles and multi-channel customer journeys for 1:1 personalized experiences
New flexible consumption model provides access to all Genesys technology including low-code tools for orchestrating fluid experiences
Customized Dashboard and Data Feed Enables Business Leaders to Analyze Employee Engagement and Performance Data to Drive Business Success
Meaningful Automated Conversation Score (MACS) provides insights at every turn of a conversation, setting a new standard for automation-based sales, marketing, and care
Survey of 1,000 Consumers in the U.S., U.K., Canada, and Germany Shows that Consumers are Willing to Share Their Data if Brands Provide Better Omnichannel Customer Experiences
New Cookieless Technology Continues To Fuel Brand Insights for Improved Experiences While Making Customer Privacy The Top Priority
New Metrics will resell Medallia software and provide professional services to customers in the region.
New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and brand loyalty