Insight Type: Industry News

July 28, 2021

Dixa, the Next-Gen CX Platform, Raises $105M Series C to Transform Customer Service Worldwide

July 28, 2021

Balancing Privacy with Patient Convenience in Healthcare

July 28, 2021

Content Guru Becomes Official Google Cloud Contact Center AI Partner

July 28, 2021

Medallia to Be Acquired by Investment Firm Thoma Bravo

July 28, 2021

mParticle Introduces Data Privacy and Control Features to Help Brands Comply with iOS 14.5 Apple App Tracking Transparency Requirements

July 28, 2021

BlueConic is the First Customer Data Platform to Offer a Data Clean Room Solution

July 28, 2021

Algolia Advances API-First Software Development; Valuation Soars to $2.25 Billion With $150 Million Series D Funding

July 27, 2021

OpenText Launches Advisory Services to Maximize Customer Value from Information Management Investments

July 27, 2021

New Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes More Complex

July 27, 2021

Forsta strengthens the Americas Voice of Customer and Employee with appointment of Industry Veteran Jim Reitz

July 27, 2021

ALIDA ACCELERATES CUSTOMER VALUE WITH 100+ INTEGRATIONS AND ADVANCED ANALYTICS IN SUMMER 2021 PRODUCT RELEASE

July 27, 2021

Dynamic Yield Delivers Seamless Personalization for Single Page Applications

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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