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Insight Type: Industry News

Sherril Hanson

mParticle Introduces Data Privacy and Control Features to Help Brands Comply with iOS 14.5 Apple App Tracking Transparency Requirements

First CDP to Provide Granular Data Privacy and Governance Controls for Apple ATT
Sherril Hanson

BlueConic is the First Customer Data Platform to Offer a Data Clean Room Solution

Grounded in BlueConic’s privacy-by-design philosophy, the data clean room is a natural extension of the platform’s existing third-party data-deprecation solutions
Sherril Hanson

Algolia Advances API-First Software Development; Valuation Soars to $2.25 Billion With $150 Million Series D Funding

Company Valuation Near QUADRUPLES Since Series C Funding; Hypergrowth Underscores Market Demand for Composable APIs That Deliver Real-Time Dynamic Experiences
Sherril Hanson

OpenText Launches Advisory Services to Maximize Customer Value from Information Management Investments

New services deliver a clear Information Management vision, strategic roadmap, and best practice solution architecture to customers
Sherril Hanson

New Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes More Complex

Findings suggest opportunities for contact centers to embrace a digital workforce of AI-powered assistance for customers and agents.
Sherril Hanson

Forsta strengthens the Americas Voice of Customer and Employee with appointment of Industry Veteran Jim Reitz

Sherril Hanson

ALIDA ACCELERATES CUSTOMER VALUE WITH 100+ INTEGRATIONS AND ADVANCED ANALYTICS IN SUMMER 2021 PRODUCT RELEASE

Alida bolsters capabilities in customer experience, employee experience, product experience and brand experience
Sherril Hanson

Dynamic Yield Delivers Seamless Personalization for Single Page Applications

The experience optimization platform now integrates with any SPA framework, prioritizing performance among brands with dynamic websites.
Sherril Hanson

LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits

2nd edition of the study finds that technology, training, and building an agent community are keys to a successful hybrid work model for the future
Sherril Hanson

Pendo Raises $150 Million to Help Companies Deliver Software that Meets Rising User Expectations

Led by B Capital Group, the round values Pendo at $2.6 billion as company tops $100M in ARR
Keith Kirkpatrick

Financial Services CX: Leveraging Digital Assistants to Provide Automation

Sherril Hanson

Medallia to be Acquired by Thoma Bravo for $6.4 Billion

Medallia Shareholders to Receive $34.00 Per Share in Cash
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