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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
CIO Insights
Cybersecurity
Data Management and Analytics
DevOps and Application Development
Enterprise Applications
Semiconductors
News and Insights
The Futurum Network
Insights
Research Reports
Futurum Intelligence
Futurum Labs Research Library
Industry News
Vertical Insights
Technology Insights
Portfolio Companies
Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
Infrastructure Matters
The 5G Factor
DevOps Dialogues
Enterprising Insights
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Marketing: Art & Science
About
Become a Client
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Insight Type: Industry News
March 10, 2023
Sherril Hanson
Industry News
QualtricsX4 Announcements
Purpose-Built Solutions for Frontlines and New Partnerships
Data Analytics
March 8, 2023
Sherril Hanson
Industry News
Qualtrics X4 is Back
Focus on AI, CrossXM, Frontline, and Customer Journeys
Customer Experience
March 8, 2023
Keith Kirkpatrick
Industry News
Salesforce Announces Einstein GPT
Integration of OpenAI’s Generative AI Technology into Salesforce’s Private AI Models to Deliver AI-Generated Content
AI
,
CRM
March 8, 2023
Alex Gaw
Industry News
Medallia Names Joe Tyrrell as Chief Executive Officer
Former CEO Leslie Stretch Is Retiring
Data Analytics
March 8, 2023
Alex Gaw
Industry News
Customer Wins for Cogito, Medallia, SugarCRM, DecisivEdge, and Konnect Insights
Partnerships Are Formed with Two US Health Firms, Nomad Health, ARA, and Zepto
March 8, 2023
Sherril Hanson
Industry News
Gamification in Contact Centers: Best Practices Focus on Agent Support, Fun, and Engagement
Genesys and Balto Share Thoughts on Uses and Benefits, and Moving Contact Center Culture Forward
Contact Center
,
Employee Experience
March 7, 2023
Alex Gaw
Industry News
New Research from MessageGears, Qualtrics, Amdocs, Nosto, and LivePerson
Topics: Consumers and Brands, Employees Struggling at Work, Digital CX, and More
AI
,
Customer Experience
,
Personalization
March 7, 2023
Sherril Hanson
Industry News
Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups
Data Brings Transparency to How Employees View Equity Efforts
Employee Experience
March 7, 2023
Sherril Hanson
Industry News
Alchemer Launches Workflow Product to Help Companies Close the Loop
New Product Allows for Cross-Enterprise Data Usage and Triggered Actions
Customer Experience
,
Digital Transformation
March 7, 2023
Alex Gaw
Industry News
Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity
Partners Are India Public Sector, myco, Manchester City, GitHub, and Rhone
March 6, 2023
Keith Kirkpatrick
Industry News
Delivering Empathy to Improve CX
While Most Humans Understand Empathy, Training and Tools Can Help Agents Deliver Empathy More Consistently
Contact Center
,
Customer Experience
March 6, 2023
Alex Gaw
Industry News
New Funds Raised by Vitally, PalmHR, Ushur, ChangeEngine, and Gigged.AI
Fresh Capital Infusions to Fuel Expansion and Improvement
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