Insight Type: Industry News

August 18, 2021

Pendo Surpasses $100 Million in ARR in Another Record-Breaking Quarter for Bookings

August 18, 2021

NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences

August 18, 2021

Quadient Announces Partnership with UiPath to Further Enhance and Automate Omnichannel Customer Communications

August 18, 2021

Clarifying the CX Alphabet Soup: CRM and CDP

August 18, 2021

Microsoft Acquires Suplari, an AI-Automated Spend and Procurement Startup

August 18, 2021

STUDY: 74% of Consumers Expect A Hybrid Customer Journey

August 18, 2021

An Opportunity to Delight: Just 14% of Global Consumers Expect to Be Wowed by a Company

August 18, 2021

WeSpire Closes $13M Financing to Improve ESG Outcomes

August 18, 2021

Total Economic Impact study shows smg360® customer experience platform delivers 551% ROI and payback period of less than six months

August 18, 2021

The Leading Online Travel Agency in Australia and New Zealand Deploys Bright Pattern for Omnichannel Digital CX

August 18, 2021

Medallia Launches Healthcare Payer Member Retention and Engagement Suite

August 18, 2021

Coveo Becomes ServiceNow Built on Now™ Certified

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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