Insight Type: Industry News

September 18, 2021

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

September 17, 2021

Creatio Expands its Presence in Australia, Partners with LowCodeLabs to Double Down on Growth in the Region

September 16, 2021

Merkle’s Latest 2021 Customer Engagement Report Focuses on Operationalizing Data to Power Next-Level Experiences

September 16, 2021

MAX Burgers Serves Up mParticle as its Customer Data Platform

September 16, 2021

Growth Equity Firm Volition Capital Adopts No-Code Platform from Creatio

September 16, 2021

COYO and Smarp join forces to form a global Top 5 software provider in the employee communications and engagement space

September 16, 2021

ServiceNow Expands Strategic Partnership with Microsoft with new Collaborative App in Teams that Streamlines the Flow of Work

September 16, 2021

ServiceNow’s Latest Now Platform Release Helps Businesses Workflow the Biggest Challenges of the Hybrid Work Era

September 15, 2021

Powering Excellent CX in the Utility Services Market

September 15, 2021

Delivering a Great B2B Customer Experience

September 15, 2021

Intuit to Acquire Mailchimp

September 15, 2021

Alvaria Announces New CX and WEM Technology Solutions Scaled for the Enterprise

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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