Login

Insight Type: Industry News

CX surveys and research studies
Alex Gaw

New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr

Topics Include Generative AI, CX Strategy, Conversational AI, CX in EMEA, and Ineffective AI
Customer engagement research
Sherril Hanson

Customer Engagement Can Drive Revenue Growth and Support Financial Goals

Twilio Releases Research on Personalization, Data Privacy and Trust
B2B CX
Keith Kirkpatrick

Applying Technology to Support Better B2B Interactions

Good B2B CX Involves Managing Interactions with Multiple Stakeholders, Influencers, and Approvers
CX product launches and partnershipss
Alex Gaw

New CX Products: Sprinklr, Five9 and Invoca, InMoment, DHS, Treatwell, and mParticle

Product Launches and New Partnerships Relate to Boosting CX Initiatives
Webex AI product enhancements
Alex Gaw

Cisco Introduces New AI Capabilities for Webex

Features Aim to Deliver Desirable Hybrid Experiences at Workplaces
Financial Services CX
Keith Kirkpatrick

Serving Financial Services Customers More Efficiently and Effectively

Tools and Techniques to Improve Customer Convenience and CX
Retailer mobile apps survey
Alex Gaw

More Consumers Are Using Retailers’ Mobile Apps, New Airship Research Shows

Discounts, Loyalty Rewards, and Personalized Offers Are the Biggest Motivators
CX customer wins and case studies
Alex Gaw

Customer Wins for Cognizant, Freshworks, Oracle, MoEngage, and Lattice

Wins Include Volkswagen Ireland, KoinWorks, Hibbett, NorthLadder, and Finance Services
Verint and Google Cloud partnership
Sherril Hanson

Verint Broadens Google Cloud Partnership

Integration Helps to Support CX Automation in Contact Centers
MLB and Zoom partnership for video replay review
Alex Gaw

Major League Baseball and Zoom Partner on Replay Review

New Setup Aims to Boost Transparency and Enhance Fan Experience
Perceptyx study on employee listening
Sherril Hanson

Companies Still Investing in Employee Listening Programs

Perceptyx Research Shows Economic Downturn Is Not Dampening Interest
Rison Software customer win with Nissan
Sherril Hanson

Rison Software Brings CX, EX, and Training Together

New Deal with Nissan Is a Game Changer for the Company
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.