Insight Type: Industry News

October 5, 2021

Verint Named a Leader for Voice of the Customer Platform in Research Firm Evaluation

October 5, 2021

One Year Later: Follow Up to 2020 Research Reveals More Employers Prioritizing Employee Mental Health

October 5, 2021

New Survey Reveals Patients More Tolerant During Pandemic Even As Challenges in the Healthcare System Persist

October 5, 2021

Report: Great Resignation Occurring Because of Employee Burnout and Disaffection

October 5, 2021

Qualtrics Expands Healthcare Leadership Team with Hiring of Cleveland Clinic Veteran Dr. Adrienne Boissy

October 5, 2021

Sitecore Announces the Future of the Digital Experience Platform, Launching Industry’s First Enterprise SaaS Offering

October 5, 2021

Sitecore Experience Award Winners Announced at Symposium 2021

October 5, 2021

Intouch Insight Ltd. Adds Chief Experience Officer

October 5, 2021

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTERS STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

SugarCRM Continues Global Expansion with Growing Presence in Latin America

October 5, 2021

Ceridian Announces Dayforce HR Service Delivery

October 5, 2021

Twilio Enables Zoom2u to Provide Enhanced Customer Experience During Global Pandemic

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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