Insight Type: Industry News

May 22, 2023

Real-Time Engagement Builds a Better Patient Experience

May 19, 2023

Zendesk Announces New AI Intelligence Layer to Power Seamless Interactions

May 19, 2023

Delta Airlines Rolling Out Personalized Digital Experience for Mobile Devices

May 19, 2023

Data Flexibility Drives Customer Targeting, Insights for The Washington Post

May 19, 2023

Continuous EX Measurement Allows for Increased Ability to Make Positive Change

May 17, 2023

SugarCRM Enterprise Release Features New User Experience Improvements

CX customer wins and case studies
May 15, 2023

CX Customer Wins for SugarCRM, goHappy, Qualtrics, Doxim, and MoEngage

May 15, 2023

Salesforce Introduces Generative AI-Enabled Version of Tableau

May 15, 2023

Google Cloud’s Generative AI Comes to UKG’s HCM Suites

May 12, 2023

Zendesk Launches Conversational Commerce Capabilities

May 12, 2023

SMB Customers Expect Fast Resolution and Digital Engagement Across Multiple Channels

May 11, 2023

Journera Introduces TripSignals to Smooth Travel Customer Journeys

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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