Insight Type: Industry News

November 30, 2021

Netomi, Mixpanel, and Judo Raise Fresh Capital in New Funding Rounds

November 30, 2021

Twilio Research: Significant Gap Revealed in CX Qualities Most Desired by Consumers

November 30, 2021

Artificial Intelligence Capabilities Are Quickly Becoming Essential for Customer Experience Initiatives

November 30, 2021

Deutsche Kreditbank Deploys Pega’s Low-Code Platform to Improve Back Office Efficiency

November 29, 2021

Zendesk To Present At Upcoming Investor Conferences

November 29, 2021

Accenture to Buy CX Specialist Firm Tambourine

November 29, 2021

Uberall Study: Consumers Favor Local Business Over Online-Only

November 29, 2021

LiveVox Partners with AppSmart, Continues to Build Channel Momentum

November 26, 2021

MoEngage launches Strategic Customer Advisory Board to Co-create their Product Innovation Roadmap, and Shape the Future of Customer Engagement & Experience

November 25, 2021

Espire Infolabs Partners with Conversational Ai Leader Pattr (Formerly Proxima) in ANZ

November 25, 2021

Intouch Insight Ltd. Announces 32% Revenue Growth and Q3 2021 Financial Results

November 24, 2021

Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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