Insight Type: Industry News

December 1, 2021

OMB Launches Biden Agenda Calling for Improved CX Within the Federal Government

November 30, 2021

Reltio Named a Leader in Master Data Management by Leading Independent Research Firm

November 30, 2021

Coveo Joins Pledge 1% Movement and Commits 1% of Workforce’s Time, 1% of Profits, 1% of Products, and 1% of Equity to Make a Lasting Social Impact

November 30, 2021

Informatica Reports Third Quarter 2021 Financial Results

November 30, 2021

Qualtrics to Participate in Upcoming Investor Conferences

November 30, 2021

Veytec Uses Netformx SuccessXpert to Rapidly Pass Cisco’s Advanced CX Specialization Audit

November 30, 2021

Genesys Earns 2021 Great Place to Work Certification

November 30, 2021

Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce

November 30, 2021

Sitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021

November 30, 2021

Khoros and Opal Expand Trusted Partnership to Power Seamless Digital Engagement

November 30, 2021

Customer Success Teams Help Build Meaningful Customer Engagement

November 30, 2021

GetApp Future Of Work Survey Finds That How Employees Work—Not Where—Drives Satisfaction and Retention

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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