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Category: Enterprise Software & Digital Workflows

Genesys Cloud Workforce Engagement Management Showing Strong Growth
December 15, 2023

Genesys Cloud Workforce Engagement Management Showing Strong Growth

Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from Genesys’ annual update on its Workforce Engagement Management solution, which has been showing steady customer growth and deepening usage....
Updating Virtual Collaboration: Microsoft's New Teams App for VDI
December 15, 2023

Updating Virtual Collaboration: Microsoft’s New Teams App for VDI

Craig Durr, Research Director at The Futurum Group, describes the new Microsoft Teams app for VDI as a next step in virtual collaboration, enhancing performance and user experience....
Ericsson Open RAN Gear to Power AT&T’s Coming US 5G Open RAN Network
December 15, 2023

Ericsson Open RAN Gear to Power AT&T’s Coming US 5G Open RAN Network

The Futurum Group’s Ron Westfall and Todd R. Weiss share their insights on why Ericsson gains strategic inroads and channel influence with the $14.5 billion AT&T deal as the Open...
Sales Assist Launched by 8x8 to Support Retailers with CX Challenges
December 15, 2023

Sales Assist Launched by 8×8 to Support Retailers with CX Challenges

Sherril Hanson, Senior Analyst at The Futurum Group, looks at 8x8’s new Sales Assist, which helps retailers provide an improved and connected customer experience....
Salesforce and Apple Partner to Improve Mobile Engagements
December 15, 2023

Salesforce and Apple Partner to Improve Mobile Engagements

Keith Kirkpatrick, Research Director at The Futurum Group, covers the mobile enhancements announced by Salesforce and Apple, which are designed to improve field service workers and end-customer experiences....
AI Alliance Led by IBM and Meta
December 13, 2023

AI Alliance Led by IBM and Meta

The Six Five team discusses the AI Alliance Led by IBM and Meta....
Enterprising Insights: Episode 6 – SaaS Pricing Trends
December 12, 2023

Enterprising Insights: Episode 6 – SaaS Pricing Trends

In this episode of Enterprising Insights, The Futurum Group Research Directors Keith Kirkpatrick and Mark Beccue address SaaS pricing trends within the enterprise application market, and discuss the impact AI...
Microsoft Announces GA Date for Dynamics 365 Finance Premium
December 12, 2023

Microsoft Announces GA Date for Dynamics 365 Finance Premium

Keith Kirkpatrick, Research Director at The Futurum Group, covers Microsoft’s announcement of new financial planning and analytics tools within Dynamics 365 Finance, and the availability of a premium license targeting...
Twilio Drops Video Service: The End of an Era in CPaaS
December 12, 2023

Twilio Drops Video Service: The End of an Era in CPaaS

Craig Durr, Research Director at The Futurum Group, analyzes the implications of Twilio's Programmable Video service sunset and market shifts....
Ford Pro and Xcel Energy Announce Unique Partnership
December 11, 2023

Ford Pro and Xcel Energy Announce Unique Partnership

Olivier Blanchard, Research Director at The Futurum Group, shares his insights on why Ford Pro and Xcel Energy’s 30x30 Initiative looks like one of the most promising industry partnerships to...
December 11, 2023

Zoom Introduces Zoom Surveys

Craig Durr and Sherril Hanson of The Futurum Group underscore the strategic addition of Zoom Surveys to enhance workflow and user engagement....
Qualtrics and Epic Collaborate for Patient Experience
December 11, 2023

Qualtrics and Epic Collaborate for Patient Experience

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into the new collaboration between Qualtrics and Epic, which promises to level up a more personalized patient experience....

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