Category: Enterprise Software & Digital Workflows

October 21, 2021

Steps to Transform Contact Centers into Engagement Centers

Cloud PCs. A New Frontier In Hybrid Work
October 20, 2021

Cloud PCs: A New Frontier In Hybrid Work

This summer, Microsoft announced Windows 365, a cloud PC, that allows users to enjoy a personalized Windows experience on any personal or corporate device—from anywhere. Another piece of the hybrid...
October 15, 2021

Report: Good CX Remains Top Issue, Consumers Say

October 14, 2021

Verizon Offers Enterprises AI Tools to Streamline CX

October 13, 2021

SugarCRM Expands Presence in Latin America with New Partner

October 12, 2021

Businesses Are Better at Handling Customer Expectations Because of Pandemic, Journal Says

October 11, 2021

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

October 8, 2021

Sitecore Launches New Cloud-Native CMS for Enterprise-Level Personalized CX

October 6, 2021

New Report Finds Plenty of Opportunity Exists to Create Richer CX

October 6, 2021

Qualcomm’s New WiFi Dual Station Solution Brings Ethernet-Like Latency via WiFi to Windows 11 PCs

Futurum Senior Analyst Olivier Blanchard explains how Qualcomm’s clever new WiFi Dual Station solution, coupled with Qualcomm FastConnect 4-stream Dual Band Simultaneous, brings ethernet-like reliability and latency to wireless gaming...
October 5, 2021

Twilio Enables Zoom2u to Provide Enhanced Customer Experience During Global Pandemic

October 5, 2021

Making Markets EP9: Five9 CEO Rowan Trollope on the End of the Zoom Deal, and How Five9 Plans to Move Ahead and Continue Its Strong Growth

On this episode of The Making Markets podcast, host Daniel Newman is joined by Five9 CEO Rowan Trollope. They discuss company’s shareholder vote which effectively ended Zoom’s intent to acquire...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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