Category: Enterprise Software & Digital Workflows

February 28, 2022

Talking MWC, $DELL, Qualcomm Partnerships, Lenovo, $TMUS, $HPE and More – The Six Five Webcast

Talking MWC, $DELL, Qualcomm Partnerships, Lenovo, $TMUS, $HPE and More. A new episode of The Six Five Webcast with hosts Patrick Moorhead and Daniel Newman....
CRM gap between perception and reality
February 25, 2022

Validity Report: Confidence in CRM Does Not Match Reality

February 25, 2022

MWC 2022: Dell Intros New Open Telco Solutions and Works with Marvell to Spur Open RAN

Dell Technologies introduces new telco solutions and services, including Dell Telecom Multi-Cloud Foundation and Dell Open RAN Accelerator, to strengthen the open telecom ecosystem cause and CSP transitions toward open,...
February 25, 2022

Five9 Q4 2021 Revenue Hits Record $173.6M, Shows Growing Traction for Cloud Contact Center Services

Futurum’s Daniel Newman and Todd R. Weiss cover Five9 Q4 2021 earnings. The company hits a record $173.6 million, illustrating the growing power of cloud services, especially in the contact...
February 24, 2022

Cisco Posts Solid Q2 Results

The Six Five team discusses Cisco's Q2 earnings results....
February 24, 2022

Rakuten Selects Qualcomm to Commercialize Massive MIMO Radio Unit and Distributed Unit (DU) for Next Generation 5G Mobile Infrastructure – Futurum Tech Webcast Interview Series

In this special episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with Rakuten Symphony’s Tareq Amin and Qualcomm’s Durga Malladi about their new partnership....
February 22, 2022

Rebellions, Rejections, and Solving Security in the Hybrid World of Work – Futurum Tech Webcast Interview Series

In this special episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with HP’s Joanna McDaniel Burkey about solving security in the hybrid work world....
Contact center agent
February 22, 2022

Essential Contact Center Agent Skills

Healthcare contact center
February 21, 2022

The Role of Contact Centers in Improving Patient Experiences in 2022

customer wins
February 21, 2022

Companies Seek Out CX Expertise for All Things Customer

February 18, 2022

WalkMe Q4 Full and Year 2021 Earnings Report Sees Q4 Revenue Increase 37% as Subscription Revenue Rises 39%

Futurum Analysts Shelly Kramer and Todd R. Weiss cover WalkMe’s latest earnings report for Q4 2021 and FY2021, analyzing WalkMe’s results following a pivot to an enterprise focus and how...
February 17, 2022

Cisco Pivots to Software and Posts Solid Q2 Results

Futurum principal analyst Daniel Newman provides his take on the Q2 earnings of Cisco. Under Chuck Robbins’ leadership, the company is making a strategic pivot to become a more software-focused...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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