Category: Enterprise Software & Digital Workflows

October 26, 2021

Zoho Announces Updates to its One Platform

October 22, 2021

Treasure Data’s CDP for Service Platform Dedicated to Contact Centers is the Right Solution at the Right Time

Futurum’s lead analyst Shelly Kramer breaks down Treasure Data’s launch of CDP for Service, a new CDP platform designed to empower customer service teams with real-time data and insights needed...
October 22, 2021

Using Video to Improve CX

October 21, 2021

ServiceNow Rolls Out ESG Solution

October 21, 2021

Steps to Transform Contact Centers into Engagement Centers

Cloud PCs. A New Frontier In Hybrid Work
October 20, 2021

Cloud PCs: A New Frontier In Hybrid Work

This summer, Microsoft announced Windows 365, a cloud PC, that allows users to enjoy a personalized Windows experience on any personal or corporate device—from anywhere. Another piece of the hybrid...
October 15, 2021

Report: Good CX Remains Top Issue, Consumers Say

October 14, 2021

Verizon Offers Enterprises AI Tools to Streamline CX

October 13, 2021

SugarCRM Expands Presence in Latin America with New Partner

October 12, 2021

Businesses Are Better at Handling Customer Expectations Because of Pandemic, Journal Says

October 11, 2021

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

October 8, 2021

Sitecore Launches New Cloud-Native CMS for Enterprise-Level Personalized CX

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