Category: Enterprise Software & Digital Workflows

March 11, 2022

Making Markets EP29: Zoom Continues to Grow and Delight Despite Market Gyrations – With CFO Kelly Steckelberg

Making Markets EP29: Zoom Continues to Grow and Delight Despite Market Gyrations – With CFO Kelly Steckelberg. A new Making Markets episode with Daniel Newman....
cross channel cx funding
March 11, 2022

Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status

March 11, 2022

Qualcomm, BMW, and Arriver Announce Partnership on Advanced Driving Systems

Futurum’s principal analyst Daniel Newman discusses the expanded partnership between Qualcomm, BMW, and Arriver, focusing on how this partnership will help Qualcomm further its automotive strategy and ambitions....
March 9, 2022

Mitel Announces Subscription-Based Models for All Flagship Platforms

Futurum’s principal analyst Shelly Kramer explores Mitel’s move to subscription-based models for its flagship platforms. She explores the implications of the move for both customers and for Mitel’s bottom line...
collaborative web browsing
March 8, 2022

Using Co-Browsing to Improve Customer Experiences

CX research reports
March 7, 2022

New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics

March 3, 2022

Salesforce Reports Record Q4 and FY2022 Revenue as Strong Gains Seen in Subscription, Support and Professional Services Sales

Futurum Research analysts Daniel Newman and Todd R. Weiss dissect Salesforce’s latest Q4 and FY2022 earnings report, which saw the CRM vendor bring in record revenue of $7.3B and $26.49B,...
March 2, 2022

T-Mobile Capitalizes on Real-Time Feedback

March 2, 2022

Carnival Cruise Line Sets Sail with Verint

March 2, 2022

7-Eleven Improves Case Efficiency by Prioritizing Customer Feedback

chatbot customer support
March 2, 2022

Evaluating Chatbots for Customer Support Applications

March 1, 2022

MWC 2022: Qualcomm and the Metaverse

Futurum analyst Michael Diamond covers Qualcomm CEO Cristiano Amon’s announcement in his MWC 2022 keynote of a partnership with ByteDance, TikTok’s parent company, coupled with insight on his vision on...

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