Category: Enterprise Software & Digital Workflows

March 29, 2022

HP Acquires Poly for $3.3 Billion

HP announced it is acquiring Poly for $3.3 billion. Futurum’s Daniel Newman explores the details of the deal and offers insight into how it will impact both companies and the...
omnichannel customer engagement
March 28, 2022

Omnichannel Customer Engagement

CX for contact centers
March 25, 2022

CX for Contact Centers

March 22, 2022

Shure Announces Intellimix® Room for Microsoft Teams Rooms Expanded Certification

Futurum’s Shelly Kramer explores Shure’s expanded certification for its Intellimix Room for Microsoft Teams Rooms. The applicable use cases for the Intellimix Room are in instances where the Shure Microflex®...
March 21, 2022

Microsoft Surface Hub 2 Launches — the Company’s First AI-powered Smart Camera Designed to Improve the Collaboration Experience

Futurum analyst Michael Diamond discusses the launch of Microsoft’s new AI-infused smart camera, the Microsoft Surface Hub 2, designed for better collaboration experiences....
contact center agent training
March 18, 2022

Methods for Improving Agent Training

March 17, 2022

Lenovo Announces New Additions to its ThinkPad Business Portfolio with Hybrid Work and Productivity in Mind

Futurum analyst Michael Diamond discusses Lenovo’s recent ThinkPad business updates portfolio aimed at the hybrid workforce with increased flexibility, processing power, and price points designed to suit a variety of...
customer wins and case studies
March 17, 2022

Customer Wins for Sprinklr, goHappy, Algolia, Veeva, and ActiveCampaign

March 16, 2022

Samsung and Orange Expand Partnership, Focus on Sustainability, Extended Product Lifecycle, and Improved Customer Experience

Futurum analyst Michael Diamond discusses the partnership between Samsung and Orange, its focus on sustainability and improved customer experiences, as well as its implications for the rest of the IT...
March 15, 2022

Kyndryl and Cloudera Announce a New Global Partnership to Improve Customer Data Transformation Projects

Futurum’s Shelly Kramer explores the Kyndryl-Cloudera partnership news, providing insight on what it means for customers and the market....
March 14, 2022

ServiceNow Announces Lightstep Incident Response for More Efficient Incident Resolution

Futurum’s Shelly Kramer provides insights on ServiceNow’s Lightstep Incident Response application, a new offering that will make it easier for developers and site reliability engineers to handle incidents across the...
corporate fake news
March 14, 2022

Managing Corporate and CX Disinformation

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