Category: Enterprise Software & Digital Workflows

Customer loyalty
May 13, 2022

Reducing Customer Effort to Improve CX and Loyalty

May 12, 2022

Oracle Fusion Cloud’s Customer Data Integration Provides Unified View to Service Agents

Futurum principal analyst Shelly Kramer explores Oracle Cloud Fusion’s integration of Oracle Unity customer data into its Oracle Service application in an effort to provide customer service agents with a...
May 12, 2022

IBM and Amazon Web Services Sign Collaboration Agreement to Run IBM Software-as-a-Service on AWS

Futurum's principal analyst Daniel Newman dives into the recent collaboration agreement between IBM and Amazon Web Services (AWS). The agreement will provide clients with access to IBM’s software portfolio on...
May 11, 2022

T-Mobile and Cradlepoint Aim to Streamline Business Adoption of 5G FWA

Futurum’s Ron Westfall assesses why the T-Mobile Cradlepoint alliance can help streamline business adoption of 5G FWA services nationwide, boost differentiation of the T-Mobile Business Internet service offering, and provide...
May 10, 2022

Zoho Launches Zoho Marketing Plus, a Unified Marketing Platform Designed to Increase Effectiveness of Marketing Strategies

Futurum principal analyst Shelly Kramer covers the launch of Zoho Marketing Plus, Zoho’s unified marketing platform designed to help marketing teams more effectively collaborate, manage campaigns and campaign analysis, offer...
May 10, 2022

Kyndryl and Red Hat Announce Partnership to Advance IT Automation for Multicloud Infrastructure

Futurum analyst Steven Dickens provides his take on the recently announced partnership between Kyndryl and Red Hat. As hybrid cloud deployments start to happen at scale Global System Integrators are...
CX customer wins
May 10, 2022

New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia

Salesforce CRM Analytics
May 10, 2022

Salesforce Launches CRM Analytics With New Features

Senior citizen customer experience
May 9, 2022

Providing Better CX for Seniors

May 6, 2022

VMware Extends Wipro and Atos Partnership

Futurum analyst Steven Dickens provides his take on the recently announced partnership extensions between VMware, Wipro and Atos. As Kubernetes deployments start to happen at scale, Global System Integrators are...
May 5, 2022

Twilio Q1 2022 Revenue Jumps 48% to $875.4M as the Customer Engagement Platform Vendor Also Grows Active Customer Accounts to 268K, Up 14% from 2021

Futurum analysts Daniel Newman and Todd R. Weiss examine Twilio’s Q1 2022 earnings, which saw revenue jump by 48% to $875.4M as the customer engagement platform vendor also boosted its...
May 4, 2022

SugarCRM Has Banner Fiscal 2022, Looks Ahead to Continue Thriving

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