Category: Enterprise Software & Digital Workflows

June 13, 2022

Customer Insights & Feedback

Contact center AI and automation
June 9, 2022

Helping Agents Respond to Inquiries Via Automation and AI

Zoom and Genesys partnership
June 9, 2022

Zoom and Genesys Expand Partnership with New CX Offering

June 8, 2022

Poly’s FY Q4 2022 Earnings Reflect a Slight Headwind but Brace for Market Share Gains with Hybrid Workers and Commercial Offices in the Future

Futurum analysts Daniel Newman and Michael Diamond examine Poly’s most recent Fiscal Q4 2022 earnings and shed light on how the combined Poly and HP entity is positioned for growth...
June 7, 2022

Microsoft Introduces its Updated Budget-Friendly Surface Laptop Go 2

Futurum analyst Michael Diamond discusses Microsoft’s recent Surface PC, the Surface Laptop Go 2, which is a budget-friendly notebook aimed at businesses and consumers wanting a notebook with great functionality...
Telecommunications customer service
June 6, 2022

Is Zero-Touch the Answer for Telcos?

June 3, 2022

C3 AI Beats FY Q4 2022 Earnings Expectations, Continues to Diversify and Work to Improve Profitability

Futurum analysts Daniel Newman and Michael Diamond cover C3 AI’s most recent Fiscal Q4 2022 earnings and discuss how the firm’s revenues remain in positive territory despite supply chain and...
June 2, 2022

Salesforce Q1 2023 Revenue Up 24% YoY as Subscriptions Gain

Futurum Research analysts Daniel Newman and Todd R. Weiss dive into the latest Salesforce Q1 2023 earnings numbers, revealing the story behind the company’s 24 percent Q1 revenue growth and...
June 1, 2022

Lenovo’s Smartphone Strategy is Paying Dividends to its Intelligent Devices Group

Futurum analyst Michael Diamond looks at how Lenovo’s smartphone strategy is paying off for the firm as it isolates the 5G segment, coupled with what he sees in the future...
June 1, 2022

HP’s New Spectre and Envy Notebooks Are Making Life Easier for Hybrid Workers and Prosumers

Futurum analyst Michael Diamond takes a look at HP’s new Spectre and Envy notebooks, which feature 2-in-1 and clamshell form factors that offer hybrid or remote workers a more seamless...
May 31, 2022

ServiceNow Knowledge 2022 Update: ServiceNow’s Workplace Indoor Mapping is Wayfinding Tech Designed to Improve the Hybrid Work Employee Experience

Futurum’s principal analyst Shelly Kramer covers news out of ServiceNow’s Knowledge 2022 event last week on the addition of Workplace Indoor Mapping wayfinding technology to the company’s Now Platform. This...
CX mergers, acquisitions, funding
May 30, 2022

M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum

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